Payment Policy
Welcome to Oznor!
These Billing Terms and Conditions outline how Oznor ("we," "our," "us") processes orders and payments in the United Kingdom. By placing an order with us, you agree to the following terms.
Accepted Payment Methods
We accept the following payment methods:
- Credit Cards (American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, Maestro, Shop Pay, Union Pay, Visa)
All payments must be made in British pounds (£).
Billing Information
Accuracy: You agree to provide accurate, complete, and current purchase and account details for all transactions made on our site. Please promptly update your email address and payment method information to ensure we can successfully complete your transactions and communicate with you as necessary.
Pricing and Promotions
Price Changes:
Our product prices are subject to change without prior notice. We reserve the right to modify or discontinue a product at any time without notice.
Promo Codes:
Promotional codes or discounts must be applied at the time of purchase. They cannot be applied to previous purchases or combined with other offers unless stated otherwise.
Order Confirmation and Invoicing
Order Confirmation: Upon placing your order, you will receive a confirmation email outlining the purchased items, shipping method, and billing details. This email serves as your receipt.
Invoice: An invoice will be included with your shipment, itemizing all charges, including any applicable shipping costs and discounts applied.
Payment Processing
Authorization: By submitting your payment information, you authorize us to charge the specified amount to your selected payment method. All transactions are subject to authorization and fraud prevention measures.
Failed Transactions: In the event of a failed or declined transaction, we will notify you via email. You will need to provide an alternative payment method to complete your order.
Disputes and Chargebacks
Dispute Resolution: If you experience any issues with your order, please reach out to our customer service team at info@oznor.com . We are dedicated to resolving any concerns promptly to ensure your satisfaction.
Chargebacks: Unauthorized chargebacks will be thoroughly investigated. If a chargeback is found to be unjustified, you will be responsible for reimbursing us the chargeback amount along with any associated fees.
Customer Service:
Questions or need assistance? Our team is here to help!
Address: 69 Creighton Road, London N17 8JS, United Kingdom
Email: info@oznor.com
Phone: +44 7446120184
Customer Service Hours:
Monday to Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
Average response Time: 24 to 48 hours
For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!
Thank you for choosing Oznor. We remain at your disposal for any further information.