FAQ

Welcome to the Oznor FAQ Page

We are here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please do not hesitate to contact us:

1. What is Oznor?

Oznor is an online store specializing in high-quality home decor accessories, designed to enhance your living space with style and comfort. We offer a curated selection of elegant cushion covers and decorative accents to bring warmth and sophistication to any interior.

2. How can I contact Oznor's customer service?

You can reach our customer service via email at info@oznor.com or by phone at +44 7446120184. We're here to help!

3. How long will it take to receive my order?

  • Order cutoff time: 6:00 PM (London Time / GMT). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 2 business days (Monday to Saturday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 5 to 7 business days (Monday to Saturday).
  • Estimated delivery time: 6 to 9 business days.

For more details, please refer to our Shipping Policy.

4. Is Shipping Free?

Yes! We offer free shipping on all orders, making your shopping experience even better.

5. What is Oznor's Privacy Policy?

We take your privacy seriously. For detailed information on how we collect, store, and protect your personal data, please refer to our Privacy Policy page.

6. How do I track my order?

To track your order, please visit the Track Order section on our website. You will need your order number and the email address used to place the order to access the tracking information.

7. Are the products of high quality?

Yes, we are committed to offering products made with the best materials, ensuring durability and safety.

8. How do I choose the right size?

Each product page includes detailed descriptions and size information. If you need further assistance, our team is ready to advise you.

9. Do you offer eco-friendly products?

Yes, we offer a range of environmentally friendly products, designed to be both safe for you and beneficial for the planet.

10. What is your return policy? 

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Returns within the United Kingdom are free.

11. How do I return a product?

To initiate a return, please contact us at info@oznor.com with your order number and the reason for the return. We will provide you with a prepaid return label and instructions.

12. Can I exchange an item?

Yes, exchanges are possible within 30 days of purchase. Please contact our customer service to arrange an exchange.

13. Do you offer international shipping at Oznor?

We currently only ship orders within the United Kingdom. Please refer to our Shipping Policy for detailed shipping methods.

14. What are the terms and conditions for using Oznor's website?

By using our website, you agree to our Terms of Service, which outline the rules and guidelines for accessing and using Oznor.com. This includes information about products, services, and the relationship between Oznor and its users.

15. What payment methods are accepted by Oznor?

We accept the following payment methods:

  • Credit Cards: American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, Maestro, Shop Pay, Union Pay, Visa.
  • Payments must be made in British pounds (£). For more details, see our Payment Policy.

16. What should I do if my payment fails?

If your payment fails, you will receive an email notifying you. You will need to provide an alternative payment method to complete your order. For more information, refer to our Payment Policy.

17. How do I resolve a dispute or chargeback?

In case of a dispute or chargeback, please contact our customer service team immediately. Unauthorized chargebacks will be thoroughly investigated, and you will be held responsible for any unjustified charges. More information is available in our Payment Policy.

18. Where is Oznor located?

Oznor is based in the United Kingdom. Our physical address is:

  • 69 Creighton Road, London N17 8JS, United Kingdom.

19. How can I contact customer service?

For any inquiries, please contact us at:

Our customer service hours are Monday to Saturday, 9:00 AM – 6:00 PM. We are closed on Sundays.

20. How can I protect my personal information when shopping on Oznor?

We implement strict security measures to protect your personal information. To learn more about how we safeguard your data, please review our Privacy Policy.

21. Can I use content from Oznor.com?

All content, including text, images, logos, and graphics, is the intellectual property of Oznor. Unauthorized reproduction or distribution is strictly prohibited. For more details, refer to our Legal Notice.

 

Customer Service:
Questions or need assistance? Our team is here to help!

Address: 69 Creighton Road, London N17 8JS, United Kingdom
Email: info@oznor.com
Phone: +44 7446120184

Customer Service Hours:
Monday to Saturday: 9:00 AM – 6:00 PM
Sunday: Closed   

Average response Time: 24 to 48 hours

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!

Thank you for choosing Oznor. We remain at your disposal for any further information.